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You are a project manager and are in the Closing process of the project. Your customer has been presented with a formal acceptance and sign-off document. They refuse to sign, claiming the product does not meet their expectations. You know that this situation could have been prevented by doing all of the following except : A. Documenting the requirements B. Documenting the customer's refusal to sign C. Performing quality inspections during the process D. Requesting sign-off at important milestones
1041As a project manager, you know that the most important activity to ensure customer and stakeholder satisfaction is which of the following: A. Documenting the requirements B. Documenting the performance measurements C. Reporting changes and updating the project plan and other project documents where appropriate D. Reporting project status timely and regularly
1105As a PMP, you will be required to comply with the Project Management Professional Code of Professional Conduct. This code refers to all of the following except: A. Reporting conflicts of interest B. Reporting experience and PMP status truthfully C. Complying with stakeholder requirements D. Complying with rules and policies of foreign countries
1271You are a contract project manager working with the State of Bliss. Your latest project involves rewriting the Department of Revenue's income tax system. One of the key stakeholders is a huge movie huff, and she has the power to promote you into a better position at the conclusion of this project. She's discovered that one of her favorite superstars lives in the State of Bliss and therefore must file income tax star. What is the most appropriate response? A. Report her to the management team B. Refuse to comply with the request, citing conflict of interest and violation of confidential company data C. Look up the information she's requested. Since the data is considered part of the project, there is no conflict of interest D. You believe that tax records are public information, so you comply with the request
974You are a contract project manager working with the State of Bliss. Your latest project involves rewriting the Department of Revenue's income tax system. As project manager, you have taken all the appropriate actions regarding confidentiality of data. One of the key stakeholders is a huge movie huff, and she has the power to promote you into a better position at the conclusion of this project. She's reviewing some report data that just happens to include confidential information regarding one of her favorite movie superstars. What is the most appropriate response? A. Report her to the management team. B. Request that she immediately return the information, citing conflict of interest and violation of confidential company data. C. Do nothing as she has the proper level of access rights to the data and this information showed up unintentionally. D. Request that she immediately return the information until you can confirm that she has the proper level of access rights to the data.
1046As a PMP, you will be required to comply with the Project Management Professional Code of Professional Conduct. Part of your responsibility concerns applying professional knowledge. All of the following are part of applying professional knowledge except: A. Developing relationships based on mutual respect B. Staying abreast of project management practices C. Keeping up with industry trends and new technology D. Honestly reporting your project management experience
997You are a project manager with several years of experience in project management. You’ve just accepted your first project in a foreign country. You've been in the country a week or two and are experiencing some disoriented feelings. This is known as: A. Collocation B. Diversity shock C. Global culturing D. Culture shock
981You are a project manager for a software manufacturing firm. The project you've just finished created a new software product that is expected to become a number-one seller. A friend of yours is a certified software instructor. They have asked you for a copy of the software prior to the beta release through the marketing department so they can get familiar with it. What is the most appropriate response? A. Since your friend is certified to teach your company's brand of software, provide them with a copy of the software. B. Ask them to sign a nondisclosure agreement before releasing a copy of the software. C. Decline the request since you stand to gain from this transaction by receiving free training. D. Decline the request because the software is the intellectual property of the company.
1183Your upcoming project includes project team members from a foreign country. In order to make certain that cultural differences don't interfere with team performance, thereby affecting the success of the project, your first course of action is to do which of the following: A. Provide diversity training to all the team members. B. Collocate the project team. C. Perform team-building exercises. D. Inform the team members of the organization's rules and standards.
1203You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail store for the option of opening two new stores in a foreign country. You have been invited to dinner with the prospective foreign business partners and their spouses upon your arrival. You know that all of the following are generally true except: A. You should spend time building relationships with your prospective foreign business partners before getting down to business. B. You should explain your company's rules, standards, and operating policies at your first meeting with the prospective foreign business partners. C. You should build an atmosphere of mutual trust and cooperation. D. You should respect the cultural differences you'll encounter when working with your prospective foreign business partners.
1050You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail store for the option of opening two new stores in a foreign country. You've been told that it is culturally unacceptable to eat certain foods in this country. You know that one of these foods happens to be a secret ingredient in the pizza sauce. What is the most appropriate response? A. Inform the potential partners that your sauce recipe is secret, but you’re certain there are no forbidden ingredients in it. B. Inform the potential partners that you suspect there might be a forbidden ingredient in the sauce and you'll request an investigation to determine if any of them exist in the sauce. C. Inform the potential partners that a forbidden ingredient exists in the sauce and determine to work with them to come up with another ingredient to replace that one. D. Don't tell the potential partners about the ingredient because the sauce they'll be using in the stores is shipped to them already prepared in cans. They won't know the ingredient is in the sauce.
1185You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail score for the option of opening two new stores in a foreign country. You know, but have not yet informed your company, that you are going to go to work for the competitor, which happens to be bidding for this same opportunity. What is the most appropriate response? A. You decline to participate in the initial meetings with the foreign business partners due to conflict of interest. B. You've not yet received an official offer from the competing company for your new job opportunity, so you choose to participate in the initial meetings with the foreign business partners. C. You decide to participate in the initial meetings with the foreign business partners because any information you gain now will help you when you make the move to the new company. D. You inform the foreign business partners that you're going to be working with a new company and that you know the deal they'll receive from the competing company is better than the one this company is proposing.
921You are the project manager for a new construction project in your city. Your longtime personal friend is bidding on the project. They've asked you to give them an indication of the budget for this project so that they do not overbid and lose the deal. What is the most appropriate response? A. Give the information to your friend. You know their character and can trust that they won't tell anyone. B. Tell your friend that after all this time, they should know you better than to think you'd put your personal integrity on the line or compromise your job due to a conflict of interest. Decline to give them the information. C. Tell your friend you'll give them the information if they'll promise not to tell anyone and if they'll agree to help you out with some materials on your basement-refinishing project. D. Give the information to your friend and inform the project sponsor so that the information can be shared with the other bidders as well.
944You are going to take some performance measurements for your current project. You know that PV = 450, AC = 500, and EV = 375. What is the CV and SV respectively? A. CV = 125, and SV = 75 B. CV=-75, and SV=-125 C. CV = 75, and SV = 125 D. CV=-125, and SV=-75
1333You are the project manager for a software consulting firm that is working on developing a new software program for a customer in another country. Things seem to be progressing well. Recently, your stakeholders examined the work of the project and formally accepted the work results. Which process was just performed? A. Scope Verification B. Quality Assurance C. Performance Reporting D. Quality Control
1174Post New Project Management Questions
Your selection committee is debating between two projects. Project A has a payback period of 18 months. Project B has a cost of $125,000 with expected cash inflows of $50,000 the first year and $25,000 per quarter after that. Which project should you recommend? A. Either Project A or Project B because the payback periods are equal B. Project A because Project B's payback period is 21 months C. Project A because Project B's payback period is 24 months D. Project A because Project B's payback period is 20 months
Your project's primary constraint is quality. In order to make certain the project team members don't feel too pressed for time and to avoid schedule risk, you decide to use which of the following activity estimating tools? A. Expert judgment B. Quantitatively based durations C. Reserve time D. Analogous estimating
What is one of the most important skills a project manager can have? A. Negotiation skills B. Influencing skills C. Communication skills D. Problem-solving skills
Your project progressed as planned up until yesterday. Suddenly, an unexpected risk event occurred. You quickly devised a response to deal with this negative risk event using which of the following tools and techniques of Risk Monitoring and Control? A. Risk management plan updates B. Workarounds C. Corrective action D. Additional risk identification
What are the framework activities and umbrella activities?
During which project management process are risk and stakeholder's ability to influence project outcomes the highest at the beginning of the process? A. Planning B. Executing C. Initiation D. Controlling
You are a project manager for Dutch Harbor Consulting. Your latest project involved the upgrade of an organization's operating system on 236 servers. You performed this project under contract. You are in the Contract Closeout process and know that you should document: A. Lessons learned B. Performance measurements C. Formal acceptance D. Product verification
You have been assigned to a project in which the objectives are to direct customer calls to an Interactive Voice Response system before being connected to a live agent. You are in charge of the media communications for this project. You report lo the project manager in charge of this project and the VP of marketing, who share responsibility for this project. Which organizational structure do you work in? A. Functional organization B. Weak matrix organization C. Projectized organization D. Balanced matrix organization
The primary function of the Closing process is to: A. Formalize lessons learned and distribute this information to project participants B. Perform audits to verify the project results against the project requirements C. Formalize project completion and disseminate this information to project participants D. Perform post-implementation audits to document project successes and failures
You are an international project manager from the United States living in a foreign country. The project you're working on has lasted two-and-a-half years. During that time, you've really gotten to feel comfortable in the foreign country and have enjoyed living in their culture. The project has just ended, and you've returned to the United States. Upon your return, you're surprised to find that you're feeling a little disoriented as you've gotten so used to the foreign culture and its slower pace that you've forgotten what some things are like in the US. This experience is known as: A. Diversity shock B. Global norming C. Culture shock D. Culture norming
You are a project manager for Pizza Direct, which is a retail pizza delivery store. Your company is competing with another retail store for the option of opening two new stores in a foreign country. You've been told that it is culturally unacceptable to eat certain foods in this country. You know that one of these foods happens to be a secret ingredient in the pizza sauce. What is the most appropriate response? A. Inform the potential partners that your sauce recipe is secret, but you’re certain there are no forbidden ingredients in it. B. Inform the potential partners that you suspect there might be a forbidden ingredient in the sauce and you'll request an investigation to determine if any of them exist in the sauce. C. Inform the potential partners that a forbidden ingredient exists in the sauce and determine to work with them to come up with another ingredient to replace that one. D. Don't tell the potential partners about the ingredient because the sauce they'll be using in the stores is shipped to them already prepared in cans. They won't know the ingredient is in the sauce.
You know that BAC = 375, PV = 300, AC = 200, and EV = 250. Variances that have occurred on the project to date are not expected to continue. What is the ETC? A. 75 B. 50 C. 125 D. 150
You are a project manager for Laredo Pioneer’s Traveling Rodeo Show. You’re heading up a project to promote a new line of souvenirs to be sold at the shows. You need to gather the inputs to write the scope statement. You gather which of the following? A. Project charter, product description, assumptions, and constraints B. Project charter, product analysis, and cost benefit analysis C. Product description, product analysis, and project charter D. Product description, assumptions, constraints, and product analysis
Which of the following processes serve as inputs to each other? A. Executing and Controlling B. Planning and Executing C. Planning and Controlling D. Executing and Initiation
You are the project manager for a nonprofit organization. Your project has come about due to a social need. Your sponsor wants to get right to the Planning process. However, you know that a scope statement should be published prior to proceeding to the Planning processes. All of the following are true regarding scope statements except: A. It documents roles and responsibilities. B. It can be modified to reflect changes to the scope of the project. C. It describes the project deliverables, requirements, and objectives D. It serves as a baseline for future project decisions.
