Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
1693Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?
1907Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
1675Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.
1 1769Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
2350Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
1600Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.
1466Post New Call Centre AllOther Questions
What are your greatest achievements so far?
Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo
What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?
How is AHT Calculated
which is the memorable in ur life?
Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.
Are you comfortable working in night shifts? : bpo
How can we control attrition and reduce shrinkage
tell about most momerable movement
What steps will you take to deal with an unsatisfied customer?
What kind of a salary are you looking for?
Tell me about ur best friend
10. Employees tell you exactly when services will be performed
How do you feel about doing repetitive work?
which type questions ask me in call centerin tatasky?
