Your company provides answering services for several major catalog retailers. The number of calls coming into the service center per month has continued to increase over the past 18 months. The phone system is approaching the maximum load limits and needs to be upgraded. You've been assigned to head up the upgrade project. Based on the company's experience with the vendor who worked on the last phone upgrade project, you're confident they'll be able to assist you with this project as well. Which of the following is true? A. You’ve made an assumption about vendor availability and expertise. The project came about due to a business need. B. Vendor availability and expertise are constraints. The project came about due to a business need. C. You've made an assumption about vendor availability and expertise. The project came about due to a marketing demand. D. Vendor availability and expertise are constraints. The project came about due to a marketing demand.

1209

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