Answer Posted / danny
because it was very boring
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give me some examples of where you have had a non satisfied customer and how did you handle it
what is genpact
tel me someting about your past
What do you like about being employed in a call center?
what are you planning on your next b'day/what have you planned on your next b'day ..??
tell me about your college life?
HOW you spend the last day? how you spend the last Birthday.
What is the metric RSA?
How to deal with the difficult customer?
What’s your area of opportunity?
Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
Did you learn anything new recently which can be helpful to bpo’s? : bpo
What would you do if the customer says that it took you long to resolve an issue?
For customers, proactive engagement do you know the ways to create it?
10. Employees tell you exactly when services will be performed