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What would you do if you saw a passenger being abusive to a
member of cabin ?
- 11 Answers
- 33638 Views
- Jet Airways, I also Faced
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Answers were Sorted based on User's Feedback
Answer / kamal rana
first of all, i'll try to knw the problem why he's
abusing 'and then i try to solve it ...bt in case ,if i m
nt able to solve it .then i'll call ma seniors to make him
calm down !!!
| Is This Answer Correct ? | 44 Yes | 8 No |
Answer / nithin
First - Sir, I am sorry for the inconvenience cause, I
apologize if any mistake happened from my side or my
colleagues, I respect my passengers, My self & My seniors
are confident that we can find solution for your problem.
| Is This Answer Correct ? | 25 Yes | 1 No |
Answer / kamini grover
1stly i will try to know the problem.if thr is mistakeof
crew member thn on his/her behalf i said sorry to him,and
try to solve problem very calmly first,and if im unable to
dis...ivl contact my seniors .
| Is This Answer Correct ? | 19 Yes | 1 No |
Answer / ahmed
first - I will ask the member to stay away from the
passenger eye , That will help me to solve the problem and
controle the passenger .
second - I will tray to serve the passenger with a
smile .
therd - If the passenger start talking about the first
cabin crew i will listen to hem/her tel the end of the
speech and keep saing ( I understand your anger ser i am
her for you , if you need any thing just call me ) .
note : its a flight wich will end so its easy to be
solved . ( seniors cabin crew shuold be informed )
| Is This Answer Correct ? | 15 Yes | 1 No |
Answer / kamal rana
first of all, i'll try to knw the problem why he's
abusing 'and then i try to solve it ...bt in case ,if i m
nt able to solve it .then i'll call ma seniors to make him
calm down !!!
| Is This Answer Correct ? | 12 Yes | 3 No |
Answer / medon
first i will try to apologise with sweet smile..after that i will try ask wat prblm had happen.if he not willing to tell then again tell sorry for the inconvience that made from our side.agaain the passenger had making prblms contact the senior crew member
| Is This Answer Correct ? | 0 Yes | 0 No |
Answer / shraddha
First I wil try to listen very carefully what had happened.. why he is abusing... whether its my fellow crew´s mistake or a passenger‘s mistake... so after listening there view point of the problem... if its crew mistake thrn I would immediately try to convenc him that I would make it right as soon as possible. And I apologize too. For her behavior..and if its passenger mistake then there also first I would be polite say to him I extremely sorry for what had happened.. bt if he is being very rude to us then I would say bing litil strict. Sir we respect u and we r here to help u we really apologize too.. bt this is not a way talk to us like this anf treat us like this .. their r a rools and regulation wid also we can also take an action on u .. coz we r also human being . And walk away from the place and I guess he wil also create a sense of relief for his behavior among to the other passenger .
| Is This Answer Correct ? | 0 Yes | 0 No |
Answer / rakesh khandelwal
firstly i will ask my co crew member to say a sweet sorry and then i will ask him/her to leave .Personally i will calm him down first and full fill all his requirement . This will calm him a bit later if required i would ask the passenger about what has happened actually and then resolve it by answering him politely.
| Is This Answer Correct ? | 0 Yes | 1 No |
Answer / pinky
its common sense........If its crews mistake then you will
have to take over from that crew and empathize with the
passenger..offer him somthg from j class. n if that pax is
abusing for no rhyme n reason then ask him to stop abusing
politely n take fellow passengers reaction n infor sccm n
captain........if required capt can also ask the crew to
give arning on his behalf.........
remember : if a crew member messes around then he/she
should apologize and try to rectify the mistake but if u r
not at fault then dont take shit from anyone.......
| Is This Answer Correct ? | 5 Yes | 8 No |
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