what do u know about call centre
Answers were Sorted based on User's Feedback
Answer / vijay rajawat
call center is a customer service centre. there are two
types of callcentre ie domestic as well as international,In
that there are two process called inbound and outbound. in
inbound process we receive a call. and in outbound we make a
call.
Is This Answer Correct ? | 33 Yes | 0 No |
Answer / priya
Call cneter is a place where we resolve the customer
queries/concerns, we make clear to the client about our
product we want to sale.
call center work is divided in to two parts
inbound calls (where customer make call)
outbound calls (where customer service executive call the
customer)
Is This Answer Correct ? | 6 Yes | 0 No |
Answer / gaurav
Call Centers: - Call Center is that place where you make or
receive calls for the propose of Sale and Services and
Support.
There are two types of Call Center: -
1. INBOUND
2. OUTBOUND
3. WEB BASED
Is This Answer Correct ? | 6 Yes | 0 No |
Answer / shashi
call center is business process out sourcing .
it is a place where calls are answered and made.
call center is also act as supportive unit to various
industries. there 1000 or more people sitting together
covering with walls...
Is This Answer Correct ? | 0 Yes | 0 No |
Answer / neeraj
Because it is the best sector which provide best opportunity
in the growth, enhance their skills, make a good
communication skills,
Is This Answer Correct ? | 1 Yes | 1 No |
Answer / anandakrishnan
Call center in a place where we make or receive large volume
of calls
Is This Answer Correct ? | 0 Yes | 2 No |
Answer / roy
call centres helps us to prove our skils.
it gives us loads of money
Is This Answer Correct ? | 2 Yes | 12 No |
I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
what types of question they asked in interview room please define all.
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1. what do you mean by the customer care? 2. How can you attrective of customer as a customer care executive? 3. What do you mean by the self motivation? 4. Where will you want to see yourself after five years?
17 Answers BPO, e Serve, NIMC, Sutherland, Vcustomer,
why do u want change u r org
try to introduce yourselft in effective manner?
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If one person in ur team is not working as per your requirement or satisfaction what u have to do? If the same person tell u to firstly change yourself then what kind of answer we have to put?
problems and consequences of bpo ?
how should we start our self introduction.what is the sequence should we follow.like after our name then what we have to say.
41 Answers Advinus Therapeutics, Amphasis, Aspire, Cognizant, College School Exams Tests, CTS, DELL, Elevates Infosolution, Flipkart, Genesis, HCL, HP, ITC Indian Tobacco Company, ITC Infotech, ITD, JLL, KF, L&T, Levigo Engineering, Qualcomm, SEA, TCS, Vodafone, Wipro,
At genpact(Techsupport) the interviewer on call asked me to start a situational conversation with a stranger requiring some help at a departmental store/railway station/mall etc...how should i do that.