Answer / swathi

1.Customer care is a service that it fulfill the customer
satisfaction mainly...its only gives the complete
information about the product.customer care is a bridge
between customer and the service......

2.Be friendly with the customers to sharing their views
about the product or organization. and well communication
skills are need to attract mainly.

3.Self motivation means self ability to face challenges to
improve positive thinking.

4.Aftr that i vl get good communication skills nd positive
thinking nd definately im settled in a good position.

Answer / nymph

1. For me customer care is a process by which you have to solve the problem of the customer or to provide good services to them.

2. As customer executive, i can attract the customer with the particular product or services by giving them an information of it for them to have an idea.
I will also communicate well with the customers in order to have good business and to convince them.

3. Self motivation is the way you make yourself think more positive matters to have confidence and to become self-determined.

4. I want to see my self working as an Executive Representative in IT company after five years.

Answer / sameer jan

Customer Service the positive attitude and relaxation reply to customers queries about products of a company.Company's customer status and sales of good will scaling by customer support serveices

Answer / abhishek bhatia

Ans.1
custumr care as the name defines 2 keep vry gud care of custumrs..gv thm,tel thm,whtvr they wish 4..n the most important b the ACTIVE LISTNER..listn him/her properly thn respond..dats it!!!
Ans.2
the most imprtant 4 tht is POLITENESS..try 2 b curteous wid dem n they surely wl get attractd i bet...
Ans.3
Self motivatn means nvr let ur self 2 dipress or lose..u jst gv ur bst in each aspec of lyf n dats enf!!!!
Ans.4
i see ma self where u r sittin nw...dats y m here 2 learn..n m sure u'll guide me hw can i reach 2 the positn u r..

Answer / guest

1-IT MEANS THAT,WE SHOULD GUIDE THE CUSTOMERS BY SOLVING
THERE OBSTACLES IN A GOOD WAY OF SPEAKING

Answer / rohit singh

customer care is a agent which is proivded by call
centre.it is duty of customer care executive to interact
the custoemer.it is job of customer care executive to
provide satisfy to customer.
i will speak politely and well as communicater
self motivtion is mean positive think.be concerntrate on
career.
i will become team leader and experience person.

Answer / raju dey

Excellent interpersonal and communication skills required
as the job involves extensive interaction and feedback with
various levels from
associate to the higher management
Excellent Process/ Product Knowledge
Ability to provide constructive feedback
Must have a bend towards learning new things
Training, Coaching & Mentoring skills
Leadership & Team Management skills
PC proficiency in Microsoft Office-Word, Excel, PowerPoint
Excellent Analytical skills to support and develop metrics
based MIS for Quality
High initiative and energy level with good influencing and
collaboration skills.

Job Responsibilities :
Responsible for auditing claims for mentored batches
Responsible for preparing and providing feedback to Agents
To ensure that associates perform efficiently and
effectively within their assigned areas, with pre -
determined performance standards
Communication to heighten awareness and focusing on
importance of improving the overall customer experience
Making recommendations and driving improvement
Supporting the Company's pursuit of high quality service to
internal and external customers and enhancing the overall
customer experience
Ensuring that internal policies, procedures, and compliance
regulations are being followed
Identifying operational / training issues and helping team
in fixing these gaps
Identifying improvement opportunities, developing and
driving appropriate actions plans

************************************
*Planning, monitoring & coaching to maximize the Customer
Experience & FTF.
*Smooth Transition and Ramp-up of the team.
*To be responsible to meet and exceed all agreed SLAs and
performance parameters.
*Continuous improvement in Team Performance
*To provide support to the team by acting as the first line
of escalation of customer related queries to accomplish the
goal of providing exceptional customer experience.
*To develop strong inter-personal relationships with the
team to cohesively bond them together with the company and
integrate them with the vision and core values.
*To embody the spirit of excellence through team building,
able leadership, team meetings, team outings and sound
people-management skills. He/she should be a role model.
*To be directly responsible towards fostering the
development of team by motivating them and ensuring career
advancement and a long-lasting and fruitful relationship
with the company through feedback and counseling.
*To provide hands-on assistance, share information
proactively and troubleshoot for team in case of problems,
both, through direct intervention and mentoring.
*To ensure quality reporting and work with Operations
Manager to build a highly effective measurement and reward
systems.
*To assist in scheduling and time management.
*One on One meeting with team members & track closure of
issues raised.
*Ensure Participation in R&R's & Initiatives launched
*Manage & Control Attrition
*Sharing performance of the team and process while
maintaining integrity of Data & Reports

why you want to join a call center as a quality analyst

5 Answers   Cognizant, Home Credit, PC Visor, Wipro,

what prompted you apply for his job

1 Answers   Genpact,

If you were hiring a person for this job, what would you look for?

9 Answers   HSBC,

how many hard disk drives are there

31 Answers   Brigade, HCEI, IBM,

what is telecom collections

2 Answers  

why india hvnt won the world cup, and why ausssies won it continously 3 times.

8 Answers   CBB, HCL,

why did you choose non voice process why not voice process

2 Answers   247Customer, Genpact, JHH, Knoah, SnapDeal, Sutherland, Wipro,

How much remuneration do you expect as a fresher?

1 Answers   TATA,

what would a system restore do?technically what would it do

0 Answers  

Being a MCA graduate why you are looking for a call center job?

25 Answers   BPO, Brigade, CFC, Convergys, Genpact, IBM, iEnergizer, Infosys, Quatrro, Rao IIT, Sutherland, Tech Mahindra, Wipro,

How u celebrated ur last birthday?

5 Answers   HCL,

i wuld like to join callcenter.i want to know what type of question asked in the interviw.pleas send me that question and answer

3 Answers   ADI, Airtel, Call Centre, Cleave Global, Global Vantage, Spanco,