Tell me the flow of Field service from the user's prespective?
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Answer / anoop
1. Customer Calls
2. SR created with Customer, Item, Contract, Problem
Description information.
3. Task created
- Task Assigned to Engineer using scheduling
4. Engineer visits customer. Updates task.
5. Enters Debrief lines - charges. Based on the coverage ,
if any, order is created. Order is booked, debrief is
completed.
6. Task is completed.
7. SR is closed
| Is This Answer Correct ? | 13 Yes | 1 No |
Answer / 09920280397
this answer is partialy right ..!
1)The Field Enginner which goes to the customer he is been
send there because he knows whts the problem user have and
he know how to correct it ;) ;)
so according to the user
user->calls(give problem discription)->and a man is been
send to solve the problem
;)
Cheers
kulbir..!
| Is This Answer Correct ? | 5 Yes | 4 No |
Answer / jr
generally field service is used when customer support is
used apart from this u can use with other modules.....i will
explain taking customer support to field
service......example take a white goods company sold a
product to end user he got some problem with that he calls
the customer support and discloses his problem the agent
chks the problem by asking some questions pre defined and
its really needs fs then he escalates the problem to fs guy...
| Is This Answer Correct ? | 1 Yes | 7 No |
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