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You are the project manager for a web development project. You hold regular project status meetings and publish status reports on a timely basis. You know that communication is one of your most important functions. As such, all of the following are true except:
A. Senders are responsible for sending clear, concise, complete messages.
B. Receivers are responsible for understanding the message.
C. Communication can be vertical or horizontal or both.
D. Effective communication techniques include making eye contact, nodding, and asking clarifying questions.
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You are a project manager for Bluebird Technologies. Bluebird writes custom billing applications for several industries. A scope change has been requested. You know change is concerned with all of the following except: A. Managing change B. Verifying change C. Influencing causes of change D. Determining that a change occurred
You are a project manager working on contract. You’ve performed earned value analysis and discovered that the project will be completed on time and under the original estimated amount. This means the profit to your company will decrease as will your personal bonus. Which of the following should you do? A. Add activities to the project to increase the cost enough to meet the original estimated amount. B. Tell the customer you're adding additional requirements to the project chat were originally cut because of cost constraints. C. Inform the customer that the project is completed and has come in under budget. D. Bill the customer for the full amount of the contract as this was the original agreed-upon price.
What change would you like to bring in the management of your previous organization ?
The VP of customer service has expressed concern over a project you're involved in. His specific concern is that if the project is implemented as planned, he’ll have to purchase additional equipment to staff his customer service center. The cost is substantial and was not taken into consideration in the project budget. The project sponsor insists that the project must go forward as originally planned or the customer will suffer. Which of the following is true? A. The VP of customer service is correct. Since the cost was not taken into account at the beginning of the project, the project should not go forward as planned. Project initiation should he revisited to examine the project plan and determine how changes can be made to accommodate customer service. B. The conflict should be resolved in favor of the customer. C. The conflict should be resolved in favor of the project sponsor. D. The conflict should be resolved in favor of the VP of customer service.
You know that change control systems are important as they describe how to submit change requests and document how to manage the change, track the status, and determine the management impacts of the change. Each of the following processes in the Controlling process group uses a change control system as one of its tools and techniques except: A. Integrated Change Control B. Quality Control C. Scope Change Control D. Schedule Control
You are a project manager for an agricultural supply company. You have just completed and obtained sign-off on the scope statement for your new Natural Bug Busters project. A key stakeholder has informed you that a deliverable is missing from the scope statement. This deliverable is a critical success factor. You should do which of the following? A. Inform the stakeholder that work not stated in the scope statement is excluded from the project. B. Modify the scope statement to reflect the new deliverable. C. Inform the stakeholder that this deliverable can be included in the next project since sign-off has already been obtained. D. Modify the scope statement after an approved change request has been received from the stakeholder.
You are a contract project manager for a wholesale flower distribution company. Your project is to develop a website for the company that allows retailers to place their flower orders online. You will also provide a separate link for individual purchases that are ordered. This project involves coordinating the parent company, growers, and distributors. You are preparing a performance review and have the following measurements at hand: PV = 300; AC = 200; and EV = 250. What is the CPI of this project? A. 0.80 B. 1.25 C. 1.5 D. 0.83
Your upcoming project includes project team members from a foreign country. In order to make certain that cultural differences don't interfere with team performance, thereby affecting the success of the project, your first course of action is to do which of the following: A. Provide diversity training to all the team members. B. Collocate the project team. C. Perform team-building exercises. D. Inform the team members of the organization's rules and standards.
You are a project manager for Move It Now trucking company. Your company specializes in moving household goods across the city or across the country. Your project involves upgrading the nationwide computer network for the company. Your lead engineer has given you the following estimates for a critical path activity: 60 days most likely, 72 days pessimistic, 48 days optimistic. What is the expected value, or weighted average? A. 54 B. 66 C. 60 D. 30
You are a project manager for an engineering company. Your company won the bid to add ramp-metering lights to several on-ramps along a stretch of highway at the south end of the city. You subcontracted a portion of the project to another company. The subcontractor's work involves digging the holes and setting the lamp poles in concrete. The subcontractor's performance is not meeting the contract requirements, because the poles are not buried to the correct depth. Which of the following is true? A. You are in the Quality Assurance process and have performed a quality audit to assure correctness of work. B. You are in the Scope Verification process and have performed a quality audit to assure correctness of work. C. You are in the Contract Administration process and have completed a contract audit to assure the subcontractor's performance meets the contract requirements. D. You are in the Performance Reporting process and have completed a performance review of the contractor's work.
You are a project manager for a manufacturing firm that produces Civil War-era replicas and memorabilia. You discover a design error during a test production run on your latest project. Which of the following is the most likely response to this problem? A. Reduce the technical requirements so that the error is no longer valid. B. Go forward with production and ignore the error. C. Go forward with production but inform the customer of the problem. D. Develop alternative solutions to address the error.
The Project Management Knowledge Areas: A. Include Initiation, Planning, Executing, Controlling, and Closing B. Consist of nine different areas that bring together processes that have things in common C. Consist of five different processes that bring together phases of projects that have things in common D. Include Planning, Executing, and Controlling processes as these three processes are commonly interlinked
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