The purpose of the Initiation process is to:
A. Formally recognize the existence of a project or project phase
B. Formally recognize the need that brought about the project be it marketing demand, customer requests, business need, technological advances, or legal requirements
C. Formally recognize the stakeholders of the project and identify them in the project charter
D. Formally recognize the project sponsor and document his or her project goals
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what do you do after a milestone is completed?
You are a project manager for Uncle Sam's Flag Company. Your company has designed a new line of products featuring the American flag. Due to some unique circumstances, the products are in hot demand and the project sponsor has asked you to do whatever it takes to get this project completed early and make the products available. You regularly check the progress of the project with your team members using which of the following techniques? A. E-mail communication B. Status review meetings C. Project management information systems D. Receiver communication model
Which of the following are the tools and techniques of the Cost Budgeting process? A. Project management information system, analogous estimating, bottom-up estimating, mathematical analysis B. Analogous estimating, bottom-up estimating, mathematical analysis, computerized tools C. Project management software, analogous estimating, bottom-up estimating, parametric modeling D. Analogous estimating, bottom-up estimating, parametric modeling, computerized tools
Which of the following is displayed as an S-curve? A. Gantt B. Cost baseline C. Critical path D. PERT
The Project Management Knowledge Areas: A. Include Initiation, Planning, Executing, Controlling, and Closing B. Consist of nine different areas that bring together processes that have things in common C. Consist of five different processes that bring together phases of projects that have things in common D. Include Planning, Executing, and Controlling processes as these three processes are commonly interlinked
Which of the following is constraint chat you might find during the Organizational Planning process? A. Organizational structure, expected staff assignments, collective bargaining agreements, and project management team preferences B. Organizational structure, organizational interfaces, technical interfaces, and interpersonal interfaces C. Organizational interfaces, expected staff assignments, collective bargaining agreements, and project management team preferences D. Organizational interfaces, technical interfaces, and interpersonal interfaces
Which of the following processes serve as inputs to each other? A. Executing and Controlling B. Planning and Executing C. Planning and Controlling D. Executing and Initiation
You are the project manager for a software consulting firm that is working on developing a new software program for a customer in another country. Things seem to be progressing well. Recently, your stakeholders examined the work of the project and formally accepted the work results. Which process was just performed? A. Scope Verification B. Quality Assurance C. Performance Reporting D. Quality Control
Project managers use this conflict resolution technique most often: A. Smoothing B. Confronting C. Naming D. Forcing
why is ITIL certification required? what is the use of ITIL foundation certification?
You are a project manager for a telecommunications firm. You're working on a project that entails upgrading technical hardware and equipment. The estimated cost of the hardware and equipment is $1,725,000. You are reviewing products from three different vendors. One of the vendors offers you and your family the use of the company yacht for the upcoming three-day weekend. What is the most appropriate response? A. Thank them and accept. You don't believe there is a conflict of interest or an integrity issue at stake. B. Thank them and decline. You know this could be considered personal gain, which could call your integrity into question. C. Thank them and accept. Immediately report your actions to the project sponsor so that your motives are not called into question after the fact. D. Thank them and decline. You know this could be considered an integrity issue on the part of the vendor.
You are the project manager for Heart of Texas casual clothing company. Your project involves installing a new human resources system. You've identified the risks associated with this project and are ready for the next step. What is the next step? A. You will evaluate the risks and assign probabilities and impacts using Qualitative and/or Quantitative Risk Analysis. B. You will use the Delphi technique to confirm the risks you've detailed and identify others you may have missed. C. You must evaluate the risks and assign probabilities and impacts using both Qualitative Risk Analysis, which comes first, then Quantitative Risk Analysis. D. You will define the steps to take to respond to the risks and detail them in the risk response plan.