Explain the concept of total quality management.
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During your project meeting, a problem was discussed and a resolution to the problem was reached. During the meeting, the participants started wondering why they thought the problem was such a big issue. Sometime after the meeting, you received and e-mail from one of the meeting members saying they've changed their mind about the solution reached in the meeting and need to resurface the problem. The solution reached during the initial project meeting is an example of which of the following conflict resolution techniques? A. Confrontation B. Forcing C. Smoothing D. Storming
You are implementing a sap project. implementation compled and development started and at that time you found that there is major problem with the system .It would take again time and customer is not happy with that ,in that case how do you convince customer?
You are a project manager for Laurel’s theater productions. Your new project is coming in over budget and requires a cost change through the cost change control system. The cost variance was projected using which of the following tools and techniques? A. Performance measurements B. Cost baseline measurements C. Computerized tools D. Performance reports
All of the following are true regarding Pareto diagrams and Pareto theory except: A. Pareto diagrams are histograms. B. Pareto diagrams rank order factors. C. A small number of causes create the majority of problems. D. Pareto diagrams use two variables.
Your project was just completed. Due to some unfortunate circumstances, the project was delayed causing cost overruns at the end of the project. Which of the following is true? A. You document the circumstances as lessons learned. B. You pay particular attention to archiving the financial records for this project. C. Your project ended due to starvation because of the cost overruns. D. You document the circumstances surrounding the project completion during the Scope Verification process.
What type of organization experiences the least amount of stress during project closeout? A. Projectized B. Functional C. Weak matrix D. Strong matrix
You are a project manager for an engineering company. Your company won the bid to add ramp-metering lights to several on-ramps along a stretch of highway at the south end of the city. You subcontracted a portion of the project to another company. The subcontractor's work involves digging the holes and setting the lamp poles in concrete. The subcontractor's performance is not meeting the contract requirements, because the poles are not buried to the correct depth. Which of the following is true? A. You are in the Quality Assurance process and have performed a quality audit to assure correctness of work. B. You are in the Scope Verification process and have performed a quality audit to assure correctness of work. C. You are in the Contract Administration process and have completed a contract audit to assure the subcontractor's performance meets the contract requirements. D. You are in the Performance Reporting process and have completed a performance review of the contractor's work.
You've reached a stale of independence where you're able to express yourself and perform at your peak level of performance. Being the best you can be is the motivator that drives you. Which of the following is true? A. This is an example of the Expectancy theory. B. You've reached self-actualization in Maslow's Hierarchy. C. This is an example of the Hygiene theory. D. You've reached the highest level of the Achievement theory.
Describe capability maturity model (cmm).
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