Answer / jimmy123465

To calculate AHT( Average handling time).we need to add the
time of all the calls and then divide the numbers of call.

AHT=( Add total time)/Number of calls.

Objectives and Correlating Incentives Describe a time when you have set objectives and correlating incentives for a member of your team What were you trying to achieve in doing this, what were the objectives? How did you choose the incentives?

0 Answers  

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what is bpo?

4 Answers   Convergys, Wipro,

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why do you want to join a call centre being a computer science graduate?

11 Answers   DELL, Htmt, Spectramind, Tata DoCoMo, Wipro,

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difference between call centre, bpo,ites and itis?

2 Answers  

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just a minute round on water, coffee, energy, newspaper,Dreams,television,window, hair, smile, pocket money,

1 Answers   247Customer, Bank Of America, Genpact, Google, HGS, IBM, Infosys, Wipro,

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what all qualities you have? which one quality would you like to share with all your team members and why.?

2 Answers   Convergys, HCL,

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wjy did you apply in a call center? why not in a bank?

1 Answers   IBM, TeleTech,

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How to access Internet options?(steps)

12 Answers   Sutherland,

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WHY DO YOU WANT TO LEAVE YOUR PRESENT JOB?

6 Answers   Allfon, Genpact, IBM, InterGraph, Shani Peripherals, Wipro, WNS,

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How did you go about planning for a recent event/project you handled?

4 Answers  

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how many hard disk drives are there

31 Answers   Brigade, HCEI, IBM,

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CURRRENTLY I AM WORKING WITH WNS SINCE 1YEARS I AM LOOKING OUT FOR SOME OTHER COMPANY WHAT WOULD BE THE PREFECT ANSWERS ABOUT THE REASON I AM LIVING MY PREVIOUS JOB. WHY U WANT U LEAVE WNS? CAN ANY ONE GIVE ME A PERFECT ANSWERS OF THIS.

0 Answers   Genpact, TCS,

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