Answer / vipul rana

shrinkage means total absent agents from roaster for the day day & the formula is total absent/total roaster =shrinkage

Answer / praveen

Total Agents multiply by Standard Rostered hours minuse total
login Hrs.+ Break Hrs.(Not Ready) = Shrinkage..

e.g. 10*8-74+10 = 16 Hrs.

Here 10 is head count 8 is std login hr requied per head 74
hrs login given by all count and 10 hrs break taken by all
agents = Shrinkage is 16 hrs

Client will pay u only for 64 Hrs!

Hope it will work......

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