Interested to Buy Any Domain ? << Click Here >> for more details...
What Is Shrinkage And formula Where Company Paid By Hours?
- 2 Answers
- 6016 Views
- I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / vipul rana
shrinkage means total absent agents from roaster for the day day & the formula is total absent/total roaster =shrinkage
| Is This Answer Correct ? | 7 Yes | 1 No |
Answer / praveen
Total Agents multiply by Standard Rostered hours minuse total
login Hrs.+ Break Hrs.(Not Ready) = Shrinkage..
e.g. 10*8-74+10 = 16 Hrs.
Here 10 is head count 8 is std login hr requied per head 74
hrs login given by all count and 10 hrs break taken by all
agents = Shrinkage is 16 hrs
Client will pay u only for 64 Hrs!
Hope it will work......
| Is This Answer Correct ? | 0 Yes | 0 No |
If u r perfect with this questions u can attend any type of tech support interviews.
how many hard disk drives are there
31 Answers Brigade, HCEI, IBM,
why should we hire you
What do you consider as an important aspect of a successful call center?
what is quality
13 Answers Convergys, Infosys,
what is call center?what is diffrence call center & bpo?
10 Answers AirTies, Sutherland,
how is ur college life?
Who is your role model?
What are the differences between Smart work and hard work? what is Morning? what is a Team Leader? what is team managment? what is management? How would I motivate my team?
why are u looking a job in call centre
How a friend is means to you.
What was the difficult days in your life ? please elaborate
-
Call Centre AllOther (2477)
