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What would you do if the guests gets angry on some
hospitality behaviour of yours??
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Answer / shilpa
“The Customer Is always Right.” If a customer comes to you about a complaint, be very serious .First, calm him with words and action and show that you are serious about doing something to correct the problem. Even if it is obvious that he’s wrong, sometimes it’s better for repeat business to take the loss and compensate the customer.Then, when your customer is satisfied that his complaint has been properly addressed, thank him for bringing the problem to your attention.
| Is This Answer Correct ? | 20 Yes | 2 No |
Answer / manpreet dhankhar
i think your first step is that you have to listen the guest completely and than show apology for the same mistake only and rectify the problem at the same time while explaining the guest and keep updating your manager for it and also make the entry of it in your system so that when the guest come back you can't repeat this mistake
| Is This Answer Correct ? | 1 Yes | 0 No |
Always listen first than respond after taking proper information,show him that you are serious about the created problem and convey the proper info such as action results, if the guest thinks he was wrong he would calm down at one point than start thinking the whole situation.
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