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What would you do if the guests gets angry on some
hospitality behaviour of yours??
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Answer Posted / shilpa
“The Customer Is always Right.” If a customer comes to you about a complaint, be very serious .First, calm him with words and action and show that you are serious about doing something to correct the problem. Even if it is obvious that he’s wrong, sometimes it’s better for repeat business to take the loss and compensate the customer.Then, when your customer is satisfied that his complaint has been properly addressed, thank him for bringing the problem to your attention.
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