why you feel you would be suitable for Inbound customer service consultant role in a bank ?

0 Answers   ANZ, Reliance,

---

tell about mumbai ?

20 Answers   Aon Hewitt, College School Exams Tests, FirstSource, Kotak, Reliance, Serco, Wipro, Zenta,

---

1.Why do you want to work in Knoah Solutions? 2.Why Knoah? 3.Are you over qualified for this position? 4.And other interview questions in this company.

1 Answers   Knoah,

---

Why Do you want to join the call center

10 Answers   ABGG, American Express, Axis Cogent Global, BPO, Genpact, IBM, Idea, Intelenet, Tata Business Support Services TBSS, TCS,

---

Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

---

---

what u have done in your school days??

5 Answers   HCL, Mphasis, Wipro,

---

what is business processing outsourcing? and wot are its sub segments?

2 Answers   Infosys,

---

what do u know about call centre

7 Answers  

---

tell me about a time when you motivated yourself and achieve results?

1 Answers   Convergys,

---

How do you propose to compensate for your lack of experience?

1 Answers   Coca Cola, Subway, Wipro,

---

I have question to ask about the Call center management, Q Team leader Role and Responsibilities in inbound Call center, and What will be the Primary part of that ? Q What is the Role and Responsibilities in Company As operation Manager

1 Answers   Mphasis, Serco,

---

do you consider you valuable . why?

0 Answers   CTS, Mphasis, Omnia,

---