Requirement from Market
“Alice is talking to Bob. Bob thinks that Alice should talk
to Chris for more information. Currently, Bob will pass on
the directory number of Chris to Alice; Alice/Bob will
disconnect the call and then Alice will initiate a new call
to Chris. What we need need, Bob should be able to transfer
the call to Chris, without Alice making another call.”
Implementation done by Unified CM Development Team
When a basic call is connected, a new softkey “Transfer”
will be displayed on the IP Phone. User (say, Bob) can
press that and dial a target (say, Chris). Bob has two
options (1) wait for Chris to answer and then tell Chris
about call from Alice and then press “transfer” again to
complete transfer (2) press “Transfer” immediately; when
Chris answers he will be connected to Alice
Please come up with test cases thinking from a user
perspective, let’s say from a Bank (there could be users
such as receptionists, accountants, managers etc.) – in
what all scenarios transfer can happen, any negative
scenarios (cases where we don’t get a positive response
always). If you think you need an enhancement to the
feature, please go ahead and suggest that as well.
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