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WHAT THE JOB POSITION U LOOKING FOE THE BPO?
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- Convergys, Genpact, I also Faced
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Answer Posted / aijaz khan
customer care executive.
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HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance
what is good intro,job profle,why you change your perious job,
How can you improve customer service without spending any money?
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
Technical like c,c++,Telecommunication
What is the difference between the bpo and call center?
I m doing master in arts and recently i have started a job as hr officer in a call center so could u please suggest me at aryalasha@yahoo.com how should i proceed step wise .i would be very much grateful to u. -
Describe the assessment room ? What did u heard or watched recently?
What was your Service Level Agreement ( SLA) Ratio :-
what are some aspects of your present or most recent position that you dislike?
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done
Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
Why you want to change the job line (i.e. Secretary to Back-ed-process
Iam a fresher. I completed B.TECH in June 2008. what have u been doing after june 2008?
FAVOURITE PASTTIME BET.PRE-BOARD AND BOARD?
