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Answer Posted / faizul islam
call center is a business unit operating 24 hours a day 365
days a year on an outsourced process acting as a link
between the client company and its prospective customer.Its
that division of the organization which is continuously
interacting with the customer to solve their
queries/problems or passing on details about their product
and services.
| Is This Answer Correct ? | 3 Yes | 1 No |
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starting with your last job, would you tell me about some of your achievements that was recognized by your superiors?
why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?
Technical like c,c++,Telecommunication
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?
What are the steps you follow when you appraise an advisor ?
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Discuss the most stressful situation you came across in your previous job.
what are the responsibilities as a call centre execuitive when we talk to the customer ?
hey.. what do you know about HSBC??
what is crm?
WHAT IS THE ROLEOF AN ADMIN. MANAGER ? AND WHAT IS THE BASIC JOB discriptions ?
What are the skills needed for a BPO back-office job?
Are you willing to relocate/travel?
Extra initiative by u in your current organization other than your KRA (Routine work)
4. Materials associated with the service are visually appealing
