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Answer Posted / kiran
A Call Center serves external customers who need to make
purchases, obtained information or assistance on product
use, status request, and billing issues. The Call Center
was born as a sales function, a major distinction between a
Call Center and a Help Desk. Unlike the Help Desk, the Call
Center has always had a 'business-focus, playing an
integral role in customer satisfaction, retention and
loyalty, as well as profitability for the organization
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