what are the qualities required to become area manager in
call center and what is his job in call center plz tell
- 2 Answers
- 9042 Views
- DELL, Universal Medicare, I also Faced
- E-Mail Answers
Answer Posted / andy
Responsible for managing a call center area or business
segment. Manages specific project assignments and tasks as
related to business segment. Manages exempt staff and/or
Supervisor/Team Managers. Responsible for creation of
solutions to business requirements. Responsible for
evaluating day-to-day operations and resolving customer
issues/concerns. Escalates improvement suggestions for
customer retention, headcount and training. Manages
customer service directives relating to policies and
procedures and capital budget strategies. This job may plan
develop and implement specific short/long term projects in
the areas of customer operations. Develops plans for the
training, support and maintenance of the project. Analyzes
data to identify customer needs. Develops plans target at
improved effectiveness and efficiency. Provides guidance
and assistance to department staffs, field forces, and
vendors during the planning process. Maintains an
operational knowledge associated with the area of
responsibility.
| Is This Answer Correct ? | 4 Yes | 1 No |
Post New Answer View All Answers
What have you done to promote great customer service?
hi, could u tell me how to sell a pen in hindi
How to deal with customers who deny paying for service/product?
explain 3 years gap in your employ history?
8. Provide their services at the time they promise to do so
what are the works of qualist analyst in bpo
What are the steps you follow when you appraise an advisor ?
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
how are you qualified for this job?
What will be your approach to improve customer service?
What all rounds do we have to face in dell(bpo)??
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
How do you measure good customer service?
MY name is Bartlemou (bartek for short)Uzeph Kazmeria I am from poland and one day i want to go on polsfactors IM POLISH AND I KNOW IT :D
Discuss the most stressful situation you came across in your previous job.
