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what are the qualities required to become area manager in
call center and what is his job in call center plz tell
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Answer Posted / andy
Responsible for managing a call center area or business
segment. Manages specific project assignments and tasks as
related to business segment. Manages exempt staff and/or
Supervisor/Team Managers. Responsible for creation of
solutions to business requirements. Responsible for
evaluating day-to-day operations and resolving customer
issues/concerns. Escalates improvement suggestions for
customer retention, headcount and training. Manages
customer service directives relating to policies and
procedures and capital budget strategies. This job may plan
develop and implement specific short/long term projects in
the areas of customer operations. Develops plans for the
training, support and maintenance of the project. Analyzes
data to identify customer needs. Develops plans target at
improved effectiveness and efficiency. Provides guidance
and assistance to department staffs, field forces, and
vendors during the planning process. Maintains an
operational knowledge associated with the area of
responsibility.
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Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. So any candidate who is interested workin with international & domestic call centre. Our biggest strength is our team work. We placed large number of candidates in international call centre. So, interested candidates pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).
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