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Answer Posted / rama krishna
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Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.
How is Absenteesim Calculated ?
What is more important to you money or success?
Our call center is involved in activities that bend many laws, would you still work with us? Pay is huge
What challenges did you face stepping into a leadership role?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
why you want this job (specially when you go for first interview and changing the industries)
What do you mean by interview?
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
Why do you think you will do well in this job? : bpo
Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
Define Customer Service & Why is Customer Service important ?
Explain how to tackle the customer language barrier that exists in between?
Do you have the set of questions of operation round for Xioami mobile Process Trainer profile ?
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done
