Answer Posted / skeptictheist

The differences between the team leader and the quality analyst are;
- the QA is responsible for recording the calls of each agents make each time of the day. They're the ones who monitors the quality customer service through a computer system wherein all tsatisfaction transactions are recorded if these alll properly handled and customer is attainable.
- while the team leader is responsible as well for monitoring and ensuring the customer service professionals ifbtheyrew performing well. He does coach and guide his whole team members to providing customer service especially those who are underperforming agents.

when should I apply again for the interview in GENPACT, UHG, EXL AND METLIFE BPO?

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I see myself as a passionate, professional and dedicated employee, and prospects like high-pressure deadlines,

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What are the major sectors for outsourcing? : bpo

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What is voice process

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HOW you spend the last day? how you spend the last Birthday.

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why jobs been done night time

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i want to know the genral questions in interviews if any body knows pls help me

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you having experience in marketing so why i will recruit u as u r fresher in this field...

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please mail me the questions which are asked at the time of interviews in the call center

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what would a proxy server do?

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Technical like c,c++,Telecommunication

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Where do you see yourself after five years? : bpo

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Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?

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I mean if we both are strange for each other & i want to make friendship within 10 min. then what is the all process of that like "hell i m neeraj if u dont mind may i take ur 10min. then 2ns person says that why not sure" so plz guide like it ?

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Why doesn’t u go for technical one....as u r doing technical course from NIIT.

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