Interested to Buy Any Domain ? << Click Here >> for more details...
what are differences between quality analayst and team
leader
- 1 Answers
- 4102 Views
- Hinduja, I also Faced
- E-Mail Answers
The differences between the team leader and the quality analyst are;
- the QA is responsible for recording the calls of each agents make each time of the day. They're the ones who monitors the quality customer service through a computer system wherein all tsatisfaction transactions are recorded if these alll properly handled and customer is attainable.
- while the team leader is responsible as well for monitoring and ensuring the customer service professionals ifbtheyrew performing well. He does coach and guide his whole team members to providing customer service especially those who are underperforming agents.
| Is This Answer Correct ? | 0 Yes | 0 No |
Tell me some thing about Your favorite roll model?
what is ibm
what do you mean by outsocing?
when i went to a call center she asked me. where u want to see after few years?
22 Answers Allsec Technologies, Concentrix, Genpact, Global Career Solutions, HGS, IBM, Knoah, Net InfoTech, Nipuna, TCS, Tech Mahindra, Wipro,
What according to you,is the most important requisite of a call centre executive?
What according to you is the most important requisite of a call-centre executive?
What you would like to wear traditional or western ?
A boy multiplied a number with 10 and got 100. If he divided it by 10, what would be the answer?
which is best smart work or hard work
why should we hire you
there's a friend of mine who is working in a call center who is just 17 ? if you are +2pass and pursuing graduate , can you get employed if you have good communication skills ???
WHAT IS UR MOM AND FATHER DAILY ROUTINE EXPLAIN?
-
Call Centre AllOther (2477)
