Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / write2aprakash
Ticket means problem raised by end user when they user the production bi server means live system. Whenever they get any problem in any case they raise that, some call it as issue too but most common terminology is ticket.
When the ticket is posted it will have in different states..new, open and close:-
1. New means ticket is new.
2. Open means some one is working on that ticket.
3. Closed means ticket is resolved.
Ticket will have the priorities low, normal and high depending on the SLA. SLA means SERVICE LEVEL AGREEMENT BETWEEN THE COMPANY AND THE CLIENT accordingly ticket will be resolved.
*High means mostly it should be resolved in 3 to 5 business hours.
*Normal means it will go for 2 to 3 days.
*Low means there is no time bound.
| Is This Answer Correct ? | 2 Yes | 0 No |
Post New Answer View All Answers
Does sap tm support transportation planning of power units (aka tractors), trailers and drivers for private fleet? : transportation management
what are the organizational elements required for the sd transactions
Hi SD Gurus, what are the documents in which we use Output Determination starting with Sales order? Where do we use the output determination? I have been asked this question in a recent interview? It’s Urgent!!!!!! I have interview within 1-2 days? So, I request you to provide solutions to above question as early as possible? Your timely help would be greatly appreciated? Thanks in advance Regard
Define the customer taxes in ovk3, you will maintain the tax code in customer master.
What is product attributes in sap sd?
What is a transfer order and for what would you use it?
What is the 'storage location rule'?
What are the various configuration methods available in stms? : transportation management
What are the two influence factors for field selection for customer master record maintenance?
I am in the va02 transaction for a sales order and want to reject the line items and cancel the entire sales order. What is the menu path needed to achieve this goal?
What is backorder processing or partial delivery?
how can you do consignment in inter company sales?
If question will arrise that are you any project,because I am a fresher in sd but I have shown 1 yr of experience. So can I say I'm in implementation or support project?
Hi Experts, recently i have been facing the questions from Intercompany sales configuration, internet sales orders,Shipment cost configuration, EDI orders......i hv been facing about configuration setting dey r asking frequently......so my humble request u guys pls post d required setting from a-z stepbystep...i know littlebit bt not verysure about the output so am expecting from urs.........dont forget to tell stepby step please........am verythankful if u can guys help me out dis..
What are the important 'customer master records'?
