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Answer Posted / ashokponnam
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Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
Please outline and describe your current targets and KPIs How do you ensure you achieve these?
Describe the assessment room ? What did u heard or watched recently?
what is the actual work profile of a process associate in a bpo??
Discuss your weaknesses and how do you plan to overcome it
1.Please tell me a little about your country. 2.How long have you been in the U.S.? 3.What do you remember about your education when you first started school? 4.Can you please tell me about the curriculum (classes) that you were required to take in high school? 5.How many students were in a typical class in your high school? 6.What were the classes like….was it mostly controlled by the teacher or did students work in groups and interact with one another as well as the teacher? 7.Are there differences between your school experience in your home country and the way classes are taught here? If the answer is ‘yes’, please describe the differences. 8.Do you think that high school was difficult and challenging or was it quite easy for you? 9.Did you enjoy high school? Why or why not? 10.Do you have anything else you’d like to tell me?
What is your idea of an ideal company?
What are the major sectors for outsourcing? : bpo
what is crm?
Where did you travelled last time
Describe a situation in which you inspired trust and respect in your team.
describe a person
what is CUSTOMER SUPPORT (NON VOICE PROCESS? ROLES & RESPONSIBILITIES?
Discribe Banglore?
What if the customer is not happy with your answer or solution?
