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How can u handle an irated customer?
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Answer Posted / chandu
We can handle a Irate customer very easily. First we need to understand the issue first and then we need to empathize the customer regarding the issue. Once you empathize the customer then inform the Customer how frustrated and you are feeling the same. After that you need to give assurance that you can resolve the issue and then you need to roadmap the issue what exactly the issue is. If you roadmpap the issue then Customer will come to know what exactly issue is then he will get cool. Once you roadmap the issue Customer will come to know you can resolve the issue.
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