Answer Posted / vipul rana

hi my self vipul ramesh rana & I am from baroda , i have complete my 12th in 2006 & after that i joined ITI for technical certificate in RFM ( Refrigaration feild mechenic )
then did 1 year apprenticipe in GSFC polymer unit .. for for some family reason i have to left the feild which i have selected & iam very confident with my communication skill so i joined Mphasis in the year 2009 & decided to work with BPO services , My father is vegetable vendor & my mother is nurse apart from this i have a beautiful wife & a charming son who is 4 months old .. my hobbies are to listen soft music & surfing internet to get more innovetive ideas from different people & experts who are helping on internet thats all about me is there anything else you want to know about me ? then depend upon hr for further question

how to convince customer to buy your product on phone

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Iam a fresher. I completed B.TECH in June 2008. what have u been doing after june 2008?

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What was your Service Level Agreement ( SLA) Ratio :-

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i am from bpo sector and have a intervirw with ocwen financial corporation for bpo job so what kind of questions i can expect there

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what is genpact

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what is daily routine of you/mother/father/sister/bro.

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Give me a instance when a customer appreciate your service.

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How do you handle an irate customer?

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If your boss was present here, what do you think he would say about you?

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Which place most you like and why?

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Why you left your previous company or why you want top leave your current company.

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you having experience in marketing so why i will recruit u as u r fresher in this field...

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What will be your approach to improve customer service?

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How can you relate call centers to bpo?

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what do you see yourself doing five or ten years from now?

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