Answer Posted / lucy jha

All that glitters is not gold is a well known saying,meaning that not everything that looks precious is precious.

How can you improve customer service without spending any money?

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give me some examples of where you have had a non satisfied customer and how did you handle it

2412

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How do you deal with the question you don’t know the answer that customer asked?

1404

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what are some aspects of your present or most recent position that you like?

2480

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Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take

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Give example of situation where you were able to set priorities and abide by them ?

4131

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It was suggested from an aol. advisor that my code of entrace to the aol email and other be changed to something else. I thought that I could have my own Code? What is going on?

2395

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How would you teach an old customer to browse a file on her desktop or PC, let us consider the person who isn't that good at computers?

1971

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What is area of interest?

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What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

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1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.

2502

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What you would like to wear traditional or western ?

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is maths required for getting job in call centres

2104

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What is iso:9000 in outsourcing? : bpo

1412

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Why Accenture? What do you know about Accenture?

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