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i want to know about call center interviews question
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Answer Posted / sweetha
good morning.this is sweetha from andhra pradesh i was
complited hotel management 3 years degree and i have 1 year
experiance as receptionist now i am planing to settle dowen
in bpo i am a fresher for this industry.and about my family
i have one brothe he is working as a bank manager in andhra
pradesh my father is woring in apsrtc.and my mother is hose
wife.thank you.
| Is This Answer Correct ? | 4 Yes | 8 No |
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If our call center is involved in activities that bend many laws, would you work with us?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done
is maths required for getting job in call centres
Tell me your mother daily routine
What are the key aspects that can help to improve your customer service?
Why candidate choose a voice profile instead of a non voice profile job?
Why Accenture? What do you know about Accenture?
Objectives and Correlating Incentives Describe a time when you have set objectives and correlating incentives for a member of your team What were you trying to achieve in doing this, what were the objectives? How did you choose the incentives?
I mean if we both are strange for each other & i want to make friendship within 10 min. then what is the all process of that like "hell i m neeraj if u dont mind may i take ur 10min. then 2ns person says that why not sure" so plz guide like it ?
what are the major key responsibility areas for a manager in bpo...?
How do you get here? (About Route)
What you know about call center?
Panel interview; how do handle different issues coming from different workloads or multiple responsibilities i.e troubleshooting of browser, billing, cable TV, and phone?
