What do you mean by a CALL CENTRE...???
Answer Posted / sridhar
A call center is place where customer and other telephone
calls are handled by an organization,a call center has the
ability to handle a considerable volume of calls at the same
time, to screen calls and forward them to someone qualified
to handle them, and to log calls. Call centers are used by
mail-order catalog organizations, telemarketing companies,
computer product help desks, and any large organization that
uses the telephone to sell or service products and services..
Adding to the above, a call center can be inbound (as in the
example above) or outbound.
Inbound call centers are typically used for answering
queries, booking tickets etc.
Outbound call centers are those where the calls are made by
the call center operators - typically they solicit busines
Is This Answer Correct ? | 1 Yes | 1 No |
Post New Answer View All Answers
tell me some thing about blobal worming
i have big stammering problem. plz tell and suggest me, can i work in BPO or call center Sector ?
why do u want change u r org
Explain how you estimate your project / task end dates and then monitor them to ensure that dead lines are met ?
I like to perform well in pick and speek round what are the tips?
2. The physical facilities are visually appealing
Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take
Give me full details of about yourself
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
How would you sell a used toothbrush? A broken pen? A bitten apple?
3. Employees at appear professionally dressed
whay u r join RBS? and what do u know about this co. tell me somethng about RBS ?
What was your reason for leaving?
What is Smart Work and Hard Work ?
If you had power'what you would had to do with it?