Answer Posted / uttam behera
The Team Leader Main Roles are
Team Leader should excelent capacity of Team Handle or Team
Play,and Team leader should be responsible for KPI as well
as KRA also.
KPI: Stands for Key performance Indicator.
KRA: Stands for Key Responsibility Area.
And most Importants Role of a TL
Team Leader should be TORI i.e
T: Team Leader should be Trustable.
O: Team Leader should be Open towords on every situation.
R: Team Leader should be Responsible for his Team.
I: Team Leader should be Interdependent to eatch other i.e
Team Leader should understand the team menbmers issue &
Team members are should be understand the Team leader
situation.
These are the main Role of TL.
| Is This Answer Correct ? | 86 Yes | 6 No |
Post New Answer View All Answers
all general question related bpo and self
Do you know the common risk associated with bpo’s and how will you cope with them? : bpo
What you will do if u will become a millionaire?
What was your biggest mistake?
What is the formula of staffing
what is crm?
what is genpact
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
Hello,I would like to know the Technical Test Queries for B.P.O.So please reply to my queries at your earliest possibility.
what would a proxy server do?
why you think you are suitable for the position of computerOperator?
hey guyss plzz tel me dat ... i can speak in english but not dat much .. bt now dayz m wrk hardly 2 improve my english..soo wat i shud thnk dat ....i have best future in bpo or call center ... my frndz said dat .. call center is short time period job is it .. ???
Will you be happy to re-locate, if required?
How can you get responsive customer feedback?
what is CUSTOMER SUPPORT (NON VOICE PROCESS? ROLES & RESPONSIBILITIES?