Answer Posted / shalu
the Call Centre is part of an alternative tutoring model
for some AU courses. In these courses a student is not
restricted to tutor availability, but can speak to a
learning facilitator or leave a message 24 hours a day.
Academics will return calls to the Centre within 48 hours
to answer specific course content questions. The Call
Centre also supports ViTAL (see ViTAL).
www.athabascau.ca/misc/glossary.html
A telephone based service operation being used for direct
banking and insurance, ticket sales and customer service
operations.
www.kcom.com/eastyorkshire/pricemanual/Glossary.htm
http://callcentre.education.ed.ac.uk/
www.ssc.mhie.ac.uk/pubs/cpvi/gloss.html
An organisation whose major role is to handle phone calls
(mainly from business customers) on behalf of one or
(usually) several other large companies. They commonly use
computer networks to give them access to that firm's
databases, and to keep records of all calls they handle.
www.techwriter.co.nz/nerd-ad.html
call center: a center equipped to handle a large volume of
telephone calls (especially for taking orders or serving
customers)
wordnet.princeton.edu/perl/webwn
A call centre (Commonwealth English) or call center (AmE)
is a centralised office of a company that answers incoming
telephone calls from customers or that makes outgoing
telephone calls to customers (telemarketing). Such an
office may also respond to letters, faxes, e-mails and
similar written correspondence. However the term contact
centre (Commonwealth English) or contact center (AmE) is
often applied when such multiple functions are blended in
one office.
| Is This Answer Correct ? | 3 Yes | 3 No |
Post New Answer View All Answers
What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?
5. When promises to do something by a certain time, they do so
If you had power'what you would had to do with it?
Tell me about Job responsibilities
when i went to convergys then i was asked to these question? only for technical post 1. give me your introduction 2. what is ping, ms config, safe mode, last known configuration, system restore, backup, ip address and what is command prompt.....
What is the procedure of Recruting done by BPO and what is the basic salary paid to the fresher ?
For customers, proactive engagement do you know the ways to create it?
What are the KRA of an asst manager in Domestic outbound Callcenter
What is called Team
what is the use of a call center? what are the most commonly asked questions during a call center interview? can you give me some tips on a call center job interview? what is the use of a call center? can you give me some lists of possible questions in a call center interview? including the best answers for that particular question. Thank you.
what is the specification for the modem pin
What have you done to promote great customer service?
What is your philosophy in life?
Hi guys im sukanya i completed my Bsc computers searchng fr a job. Plz help me
Why do you want to join Virtual Command Centre (Work Force Management)
