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Answer Posted / shalu
the Call Centre is part of an alternative tutoring model
for some AU courses. In these courses a student is not
restricted to tutor availability, but can speak to a
learning facilitator or leave a message 24 hours a day.
Academics will return calls to the Centre within 48 hours
to answer specific course content questions. The Call
Centre also supports ViTAL (see ViTAL).
www.athabascau.ca/misc/glossary.html
A telephone based service operation being used for direct
banking and insurance, ticket sales and customer service
operations.
www.kcom.com/eastyorkshire/pricemanual/Glossary.htm
http://callcentre.education.ed.ac.uk/
www.ssc.mhie.ac.uk/pubs/cpvi/gloss.html
An organisation whose major role is to handle phone calls
(mainly from business customers) on behalf of one or
(usually) several other large companies. They commonly use
computer networks to give them access to that firm's
databases, and to keep records of all calls they handle.
www.techwriter.co.nz/nerd-ad.html
call center: a center equipped to handle a large volume of
telephone calls (especially for taking orders or serving
customers)
wordnet.princeton.edu/perl/webwn
A call centre (Commonwealth English) or call center (AmE)
is a centralised office of a company that answers incoming
telephone calls from customers or that makes outgoing
telephone calls to customers (telemarketing). Such an
office may also respond to letters, faxes, e-mails and
similar written correspondence. However the term contact
centre (Commonwealth English) or contact center (AmE) is
often applied when such multiple functions are blended in
one office.
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