Answer Posted / rohit kumar

bpo is business process outsourcing. basically bpo's are of
two types International and Domestic. Working in Bpo's
again of two types Inbound and Out Bound. In Inbound we
receives the call of customers and business partners and in
Outbound we make calls to customers and business partners.
(it is enough for asnswer if HR asks in detail)

then in International Process calls can come and from any
country but in Inbund call will come from the particular
country.
take an example if you are in India and call comes only
from India so it is Domestic call center and if call are
coming from out of India so it is International Call center.

6. When a customer has a problem, shows a sincere interest in solving it

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what is genpact

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What are the important things you need to take care of implementing a crm solution to your business?

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hello I"m ritu and i want a job in call centre I"m confused and nervous what happened in my first interview. whats the condition for this job.

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1. If You join the company then what is the first thing you want to do , which you were not able to do in ur previous company? 2. Being a MCA graduate why you are looking for a call center job? 3. You don’t have any experience in call center field? why should i hire u? 4. q: why did u join in call center: ans: Now a days call center are glittering high in the market.They offering nice package and career.obviously one day you will be in a good position.it offers a lot of scope in developing your position 5. Tell something about BPO 6. Which colour do u like? 7. Why did you want to join the call center? 8. what is the difference of domestic and international call centre? 9. why do you want to join a call centre being a computer science graduate? 10. Tell me about your favorite colour? 11. What would u do, if u become a prime minister of ur country for six months 12. As am a fresher i don’t know how to attend a interview ,give me some tips? 13. Can u stay awake in the night? 14. Do u know how to speak English with American accent? 15. Do u have the patience to listen to others’ problems?

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How would your team/manager describe you?

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Give me a specific example of a time when you had to conform to a policy with which you did not agree.

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hey i have been a customer just for two mnths and i was on ur website i need to know about ur mobile offers?

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why do u want change u r org

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if you stuck in problem what will you do?

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how do you relate with your father

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please let me know about the versant round...

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HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance

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tell about ur self,what do u know about call center n iam an Be graduate how i should answer

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why do u want to switch

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