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What do you mean by BPO?
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- Call Centre, Infosys, Slash Support, I also Faced
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Answer Posted / prasad
BPO is Business Process Outsourcing. Client Outsource the
work to us to implement technology solutions so we can
facilitate the process which plays role of magnet to pull
the business to them. In a way we facilitate their Business
Process by giving technical or software solutions tailor
made for the process. It’s not at all a sales Process. As I
said they provide technical or functional services to
client to implement their Process flow....like automation,
enhancements etc. So we help them to run their business. We
don't provide processes. That they define. We give
solutions to implement such process. If we are into
consultancy then we provide both. We study their business
and suggest a process flow and we give them implementation
of such processes. Normal Bop Doesn’t defines process
generally. Call centre is voice based BPOs. They are mostly
into Support or customer enquiries, complaints Section.
They help in back office work. They don't provide any
implementation of the system. Their job is to gather the
data and statistics and pass it to concerned departments so
that they can take actions upon it.this all about BPO'S...
THANK YOU.........
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