Interested to Buy Any Domain ? << Click Here >> for more details...
Answer Posted / pavan
Outbound process- the process of making calls to the customer.
Inbound customer - The process of receiving calls from the customers.
Outbound is the one in which u call the customers for marketing/research or polls. There is a good chance that the outbound might not yield you good returns unless u turn around customers.
eg: Credit card dept of any bank
Whereas Inbound deals with answering the customers' calls. something like helpdesk. Inbound is a safer way to run a BPO as u r assured of payments.
eg: Vodafone customer care operations
| Is This Answer Correct ? | 37 Yes | 1 No |
Post New Answer View All Answers
which one do u prefer idly vs pizza why ?
what are your good qualities to be a team leader
What is the difference between Third-party BPO and Primary BPO (Please understand the question and post answer to my site sweetlittleheart25@yahoo.com)
what are the responsibilities of a quality analyst in call center
name useful online tools that can be used for better customer service
Give me a instance when a customer appreciate your service.
what would a proxy server do?
What is inbound and outbound call centers?
WHAT IS SMART DRIVE ND GENPACT
can any 1 say how much % is eligible for wipro bpo?
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
How to start up the interview for Team leader or Assistant Manager position
Are you willing to work for long hours, if the project demands that from you?
Can you work independently?
How to sell a pen in Hindi
