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Answer Posted / karim
Well it depends on which sales cycle stage the customer is
in, for example: does he have a phone or not and if yes for
how long and why he is changing his phone.
seek to listen more than to speak and list your features
and benifits till you totally undersatnd the customer
situation.
Ask questions to find out the situation,
Ask questions digging for problems he is faced or facing,
Ask about the problems he said, and how big it is and try
to magnify the problem,example (when the battery dies
quickly how does it affect your work?
magnify as much as possible untill the issue is clear in
his eyes.
only then start to come up with the solution for his
problems one by one using your products features that
supplies the solutions.
Do not over sell the features, if someone meets your needs
that is when you buy.
One last tip, think win win, and make sure you consider his
win always , as it is the reason for him to buy.
Good luck.
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7. Performs the services right first time
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I'm just a random person here. So I'm willing to open a discussion and give you tips on how to get into this industry. I will try to get back to you when I'maavailable. So don't hesitate to ask anything. Just comment down on this thread. Have a great time!
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abdul, you have technical background but why do you want to come in BPO & for non- technical process?
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
