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pls speak something about ur memorable moment
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Answer Posted / anwar
once i took a call. there was a angry customer on the line.
he was unhappy to services and he had a problem. i got
hasitate at that time because i was new in the industry.
But i listen him carefully and started making him
understand. I talked to him for 25 minutes.finally i solved
his problems and queries.customer was so happy at that
time.and after some time he sent a appreciation email to my
senior. manager appreciate me and my efforts and as well
as he gave me a gift also. that was a memorable moment for
me.
| Is This Answer Correct ? | 14 Yes | 1 No |
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Will you be happy to work in night shifts or over the weekends?
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?
What factors do you need to take care of while creating a customer newsletter?
FIRST DAY OF COLLEGE?
whats ur sisters daily routine?
Your expected salary?
have u shared any lighter moment with customercare executive in ur life tell me ur experience
I'm just a random person here. So I'm willing to open a discussion and give you tips on how to get into this industry. I will try to get back to you when I'maavailable. So don't hesitate to ask anything. Just comment down on this thread. Have a great time!
How do you get here? (About Route)
tel me sumdin abt indian culture?
Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. So any candidate who is interested workin with international & domestic call centre. Our biggest strength is our team work. We placed large number of candidates in international call centre. So, interested candidates pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).
Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
favourite crowded market place
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
Would you take up this job if we offered it to you?
