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when i gone for the interview he asked me what is call
centre and i said its a booming industry and he asked at
what rate is it booming
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Answer Posted / phanindrababu
A call center is an office where a company's inbound calls
are received or outbound calls are made.Call centers employ
many staff in customer service, sales, and support
functions.
Call centers are often large offices staffed with
representatives who either make or receive phone calls.
Depending on the needs of the company, call centers can
make either incoming or outgoing calls.
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