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Answer Posted / cool
With the irate customer try not apologising .. try to make
him understand with the right decision u take and solve his
problem s he is happy... empathize , be patient and us give
him assurance............. i work for microsoft
still if he keeps argueing after de issue is resolved
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I m doing master in arts and recently i have started a job as hr officer in a call center so could u please suggest me at aryalasha@yahoo.com how should i proceed step wise .i would be very much grateful to u. -
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