In the HR round, questions were:
Tell me about yourself?
Why do u want to join dell?
Are to compatible to work in night shifts?
Consider a situation when a customer who's an author calls
up to tell that his hardware is corrupted and all his
writings were stored on the system.
Next was technical round. Questions asked were:
what is BIOS?
what is POST?
what is RAID? Mirroring? striping?
what is the CD capacity?
What is the DVD capacity?
What are the different flavors of XP?
What is the configuration of the system u use at home?
what is trouble shooting?
Tell me about your project?
What do u know about the different dell products?
Do u kne about your nature of work?
What if the software field improves and u get a call from
them, would u jump over?
Next was the ops round where they check for ur compatibility
i.e. your long term commitment wth the company.
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Answer Posted / bobby
1. I'd like 2 join DELL as it's a booming and well
established company. I do beleive in my interpersonal skills
helps me to benefit the company and be beneffitted.
2. BIOS-- Basic Input and output system
3. POST-- Power On Self Test
4.CD capacity---650MB
5 DVD Capacity--4.7GB
6 XP--> XP sp1, Xp Sp2, Xp sp3(it's not used frequently)
7 It's variable 160 GB harddisk, 2gb ram, core2duo processor,
etc...
8. Resolving a technical issue of any product is called
Troubleshooting.
| Is This Answer Correct ? | 39 Yes | 8 No |
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What about your strength and weaknesses?
name useful online tools that can be used for better customer service
Speak about "The impact of coffee in our daily life"
9. Insists on error-free records
General Topic
What factors you should consider while creating a newsletter for a customer?
1> What is water mark & why it will be used? 2> how do you make / done duplex setting in printer or while printing ? 3> total in how many ways from n/w system, user can send the data ? 4> in n/w how user can access the data from another system ? 5> what is virtual memory, page file, hyper trending? 6> mail account configure & difference ? [express, outlook, IMAP, notes] 7> n/w command & layer ? Q asked at HP, Bangalore, for non voice tech support.
Tell me about ur college days
what is the importance of quality and quality analyst in call center
Can you use different software’s easily? : bpo
i am graduate in chemistry . i want to do mba but i don't know in which specialisation is better for me . can you plz advice me
wht did you apply at teletech? why not in tanscom, convergy's, ventus, etc.?
Where do you see yourself after five years? : bpo
what will join in my company?
Can you explain the color red to a blind person?
