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difference between callcenter and bpo

Answer Posted / james mahtab

Call Center is a plateform where calls made or received for
the purpose of sales or Customer Service. Call Center is
totaly voice process.
But BPO is Business Process Outsourcing whwre one service
provider outsorces its operation to a third party. Here BPO
is Mediator.

Is This Answer Correct ?    4 Yes 2 No



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