what are the qualities required if i want to join a call
center as quality analyst
Answer Posted / geeta chaudhary
Required call monitering skills, should have ability to
provide effective feedback, good knowledge of excel,
knowledge of quality tools.
| Is This Answer Correct ? | 19 Yes | 2 No |
Post New Answer View All Answers
Are you willing to work for long hours, if the project demands that from you?
Will you be happy to re-locate, if required?
How long do you want go work here?
How to give effective introduction...for the designation of Team Leader (BPO)
I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
How is Attrition Calculated ?
What would be your advantage in the future if you join now?
Would you take up this job if we offered it to you?
Are you a team player? : bpo
I mean if we both are strange for each other & i want to make friendship within 10 min. then what is the all process of that like "hell i m neeraj if u dont mind may i take ur 10min. then 2ns person says that why not sure" so plz guide like it ?
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
what would a proxy server do?
How can you create new opportunities for customers proactive engagement?
Give me an example scenario of a poor customer service and what would you do differently?
NARRATE A STORMY NIGHT?