Interested to Buy Any Domain ? << Click Here >> for more details...
hello sir ,mam
really i don't know the function of call center,
could the functions of call centre?
- 1 Answers
- 5250 Views
- I also Faced
- E-Mail Answers
Answer Posted / ashok kumar singh
Customer Support Services: Answering customer queries
through voice, e-mail and chat.
Technical Support Services: Finding and providing solutions
for customer problems related to hardware, software,
peripherals, and Internet.
Sales and Telemarketing Services: Interacting with customers
for selling or promoting products or services.
Administrative Support: It includes indexing, form
processing, data entry, document conversion, scanning, etc.
Customer Relationship Management (CRM): It includes services
such as taking orders, customer service, product support,
technical help desk, and market research.
Finance and Accounting: It includes internal auditing,
travel expenses, time and expense management, credit and
debt analysis, collections, invoicing, accounts payable,
accounts receivable and billing-dispute resolution.
Human Resources and Training: It includes recruitment,
training, attrition/retention, database management,
contract-worker management, etc.
| Is This Answer Correct ? | 13 Yes | 0 No |
Post New Answer View All Answers
How was your yestarday?
What are your Strengths & What are your Weaknesses ?
If our call center is involved in activities that bend many laws, would you work with us?
I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap
Do you know the procedures which should be followed while talking to a customer?
I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
What is your favorite food tell me how it's being prepared?
Where have you worked before? : bpo
What is a bpo? : bpo
Ar caller aptitude questions
How to give effective introduction...for the designation of Team Leader (BPO)
5. When promises to do something by a certain time, they do so
Are you willing to work for long hours, if the project demands that from you?
How to deal with the difficult customer?
Can you explain the color red to a blind person?
