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How can u handle an irated customer?
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Answer Posted / adilsha
Its very easy to handle to irated customer just dont think
of your AHT. and just listen to customer problem first, and
what was mistake done by our colluges listen to him first
after that try to connivance the customer in polite way, if
not and customer is genuine and there is no wrong from
customer side make sure that you will take a complaint,
regarding his query, if complaint already raised, just go
through his previous history and ask revelant question
(probe the customer) again what the problem exactly he is
facing try to ask him, as speak with customer in very polite
way, use empaty statements at the necessary situations, try
to convince him if not done try tell customer that the call
back will be arranged by the company to you for the
assistance, and provide the same information to your TL.
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