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Answer Posted / harmeet singh
BPO is know as Business Processing Outsourcing. It is a
modify name of the Call Centre.BPO,it work's on the
Principle's of Inbound and Outbound. In a Inbound process
the call will be land to agents and they have to ans that
call's with in a time limit. But in Outbound process the
agent have to out call the cust and they have the specific
target for the same.
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