Tell me something about ur school days?
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- HCL, IBM, Tata Business Support Services TBSS, I also Faced
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Answer Posted / eswar
ok cool
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What do you like about being employed in a call center?
Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
Will you be comfortable handling customers on the phone? : bpo
what motivates you? also have you used these motivators with other
WHAT IS INSURANCE? D WHY DO WE MAKE INSURANCE?
Give me an example of a job where you had to work as a team
How can you resolve the problem to customer’s satisfaction?
please let me know about the versant round...
abdul, you have technical background but why do you want to come in BPO & for non- technical process?
Tell me about ur best friend
What is the difference between KRA & KPI
Our call center is involved in activities that bend many laws, would you still work with us? Pay is huge
What was your biggest mistake?
Panel interview; how do handle different issues coming from different workloads or multiple responsibilities i.e troubleshooting of browser, billing, cable TV, and phone?
