Answer Posted / shalini

Hi

I am Shalini from Tirunelveli. I am M.Phil scholar in
English literature from Alagappa university. I had worked
as an english teacher for two years and after that I ran my
english classes privately. Telling about my technical
abilities, being a diploma holder in medical transcription,
I am fluent in both american and british english. So i can
handle english classes quite easily. I can speak very good
english, orally, written and grammatically. I am confident
that I can do even better in your school, so that I am here
for this interview.

Give me an example scenario of a poor customer service and what would you do differently?

1989

---

Are you willing to work for long hours, if the project demands that from you?

2524

---

Give me an example of a job where you had to work as a team

2573

---

How would your team/manager describe you?

2063

---

Do you have exposure to Quartile management ? E.g. How will you manage an advisor who is on the bottom quartile for 3 months consecutively ?

2533

---

How to deal with a customer who denies paying for the product?

1160

---

How to deal with abusive/slang using customer?

1392

---

actually what is the working of a call center? what is the method of process and how do they get source?

2413

---

Hi.., am weak in Voice and Accent round.. So could u please tell me the sites to practice

2718

---

I have BCA degree but it correspondence study, during my study time I am in a company so I have 3 years experience and also mention in my resume that I have done my degree crom correspondence, they send me a mail to attend the interview. Does they accept my candidature as I am from correspondence study? Plz reply soon.

2735

---

Do you have exposure to Quartile management ?

2188

---

How long do you want go work here?

2270

---

topic-what is retail ,politics in india,childhood,

2393

---

What are the different types of bpo’s? : bpo

1308

---

Why do you want to work in a call center?

1309

---