what is the different between bpo and call centre

Answer Posted / roopesh



A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.

A call center performs that part of a client's business
which involves handling telephone calls. A call center, for
example, might handle customer complaints coming in over a
telephone

Is This Answer Correct ?    22 Yes 4 No



Post New Answer       View All Answers


Please Help Members By Posting Answers For Below Questions

How do you deal with the question you don’t know the answer that customer asked?

804


CURRRENTLY I AM WORKING WITH WNS SINCE 1YEARS I AM LOOKING OUT FOR SOME OTHER COMPANY WHAT WOULD BE THE PREFECT ANSWERS ABOUT THE REASON I AM LIVING MY PREVIOUS JOB. WHY U WANT U LEAVE WNS? CAN ANY ONE GIVE ME A PERFECT ANSWERS OF THIS.

2418


u having experience of more than 2 yeras in marketing so why u want to join bpo?

2000


How to sell a pen in Hindi

3330


General Topic

1973






7. Performs the services right first time

1718


what would a system restore do?technically what would it do

1877


I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap

804


effects of video games?

2072


What is right age of hacking(from dt.of casting) on concrte surface for plaster work.

1838


Tell me about Job responsibilities

1806


I would like to know the age limit for appearing interview in Sutherland.

1743


Give me a scenario of someone has mistaken for giving wrong instructions and did you do if you were on that position?

1468


why do u want to leave the last organization ?

1931


Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. Our biggest strength is our team work. We placed large number of candidates in international call centre. So any candidate who is interested to workin with international & domestic call centre. pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).

2078