what is the different between bpo and call centre
Answer Posted / charan
A Business Process Outsourcing (BPO) organisation is
responsible for performing a process or a part of a process
of another business organisation; outsourcing is done to
save on costs or gain in productivity.
A call center performs that part of a client's business
which involves handling telephone calls. A call center, for
example, might handle customer complaints coming in over a
telephone
| Is This Answer Correct ? | 18 Yes | 2 No |
Post New Answer View All Answers
what is the job description of us it recruiter?
How to deal with unreasonable customer demands?
why do u want to switch
I like to perform well in pick and speek round what are the tips?
what is us staffing? describe the complete life cycle of the us staffing
What are your strengths and weaknesses? Give an example of this behaviour
Iam a fresher. I completed B.TECH in June 2008. what have u been doing after june 2008?
When do you want to start?
if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y
have you seen a manhole? why do you think it is shaped like a circle?
What will be the Salary of a fresher in Dell company for non-voice process?
TRIColor
Please outline and describe your current targets and KPIs How do you ensure you achieve these?
hey i have been a customer just for two mnths and i was on ur website i need to know about ur mobile offers?
HOW you spend the last day? how you spend the last Birthday.